Intensive Care Foundation (ABN 80 130 947 581) (ICF) recognises the importance of your privacy and understands that the security of your personal information is important to you. We are committed to protecting the personal information you provide to us.
Where the collection or handling of your personal information by ICF is subject to the Privacy Act, ICF must comply with the requirements of that Act. The Privacy Act regulates the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Special provisions apply to the collection of personal information which is sensitive information. This includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
What personal information does ICF collect?
In the course of our business, ICF may collect personal information about you that is reasonably necessary for one of our functions and activities. ICF will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.
The types of personal information we may collect and hold may vary depending on the nature of our interaction with you and may include:
- identifying and contact information (such as name, age, address, telephone number and email address);
- credit card or bank details in respect of donations;
- information about your proposed research project if you are seeking to apply for a grant; and
- your employer, if you are participating in a workplace giving program.
Depending on your interaction with us, we may also collect and hold sensitive information, including information about your health condition and the health services provided to you.
ICF may collect personal information about:
- persons who contact ICF in relation to its activities and services, including to make a donation;
- intensive care healthcare professionals who attend a conference, event or workshop hosted by the ICF or apply for a grant;
- third parties providing a service to ICF;
- employees, contractors consultants and volunteers of ICF; and
- former ICU patients and family members who voluntarily may share their ICU experiences.
If you use our website, we may also collect de-identified information about your computer which may include your IP address, type of browser, operating system, domain name and the details of any website which has referred you to ICF’s website. We may also collect de-identified information about your activities on our website (for example, tracking which areas of the website you visit and the content you view).
How does ICF collect personal information?
ICF may collect your personal information in a number of ways including through its website, applications for an Intensive Care Foundation Research or Education Grant, donation platforms or registration to attend conferences, events or workshops hosted by ICF.
ICF typically collects your personal information directly from you. On some occasions ICF may collect your personal information from third parties such as a person who makes a donation on your behalf or who nominates your involvement in an application for an Intensive Care Foundation Research or Education Grant.
For what purposes do we collect, hold, use and disclose your personal information?
The Privacy Act generally requires ICF to use personal information only for the primary purpose for which it is collected, or for secondary purposes which are related (or directly related in the case of sensitive information) to the primary purpose.
In general, ICF collects, holds, uses and discloses personal information for the following purposes:
- promoting fundraising, awareness and education in the general community about intensive care and critical illness;
- facilitating donations;
- developing community engagement programs and events;
- providing research and education grants to support development in the care of critically ill patients;
- hosting conferences, events and workshops for intensive care healthcare professionals;
- to manage our relationship with you including to contact you for follow up purposes;
- to verify and update personal information held by us;
- to recruit ICF personnel and volunteers;
- to review, develop and improve our services;
- to comply with legal or regulatory obligations;
- to contact you in relation to its functions and activities that we think may be of interest to you; and
- for other purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent.
Our range of products and services and our functions and activities may change from time to time.
If you provide your email address, telephone and/or mobile phone number, you also consent to ICF using your email address, telephone and/or mobile phone number to contact you (including by telephone call, SMS or email) for any of the above purposes.
To whom may we disclose your personal information?
In order to carry out the above purposes, ICF may disclose your personal information to:
- other persons or organisations engaged by ICF to assist ICF in carrying out the above purposes such as IT support providers, professional conference organisers and professional advisors;
- regulatory authorities; and
- for other purposes required or authorized by law or to comply with legal or regulatory obligations.
What happens if you don’t provide us with your personal information?
If you do not provide personal information requested of you to ICF, we may be unable to provide you with the products and services you request of us.
How do we hold your personal information and manage the data quality and security of your personal information?
ICF stores your personal information in hard copy documents or as electronic data in our software IT systems (with access only available by password). All of our IT servers are in Australia.
To the extent required by the Privacy Act, ICF will take reasonable steps to:
- make sure that the personal information that we collect, hold, use and disclose is accurate, complete and up to date; and
- protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
ICF will take reasonable steps to ensure that personal information that is held which is no longer required, including under any contractual or legal requirement, is destroyed or de-identified in a secure manner.
Do we transfer personal information overseas?
ICF is unlikely to transfer your personal information overseas.
In the event ICF transfers your personal information outside Australia, we will comply with the requirements of the Privacy Act that relate to transborder data flows.
ICF may use your personal information to contact you (including by telephone call, SMS or email) in relation to publications, surveys, fundraising activities or other offers or initiatives we think may be of interest to you.
You may opt-out of receiving such marketing information from ICF at any time by contacting us using the contact details which appear immediately below under the heading “How can you access or correct your personal information and contact us?” or clicking the unsubscribe link found at the bottom of any promotional email that you receive from us.
How can you access or correct your personal information and contact us?
Please contact us if you would like to seek access to or request that we correct the personal information we hold about you:
- By mail: Level 2, 10 Ievers Terrace Carlton, Victoria 3053, Australia
- By telephone: +61 3 9340 3445
- By email: firstname.lastname@example.org
ICF will generally provide you with access to your personal information if practicable, and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. In some circumstances and in accordance with the Privacy Act, ICF may not permit you access to your personal information, or may refuse to correct your personal information, in which case we will provide you reasons for this decision.
How we handle complaints
If you have any concerns or complaints about the manner in which your personal information has been collected or handled by ICF, please advise us of your concern or complaint in writing and send it to the Chief Executive Officer of ICF using the mailing address set out above. Your concern or complaint will be considered or investigated and we will respond to your complaint within 14 days.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.privacy.gov.au.